16th March, 2020

URGENT: Coronavirus (COVID-19) Update

In light of the current Coronavirus outbreak, the Department for Work and Pensions has taken the precautionary decision to temporarily suspend all face-to-face assessments for health and disability-related benefits. This is aimed at reducing the risk of exposure to Coronavirus and safeguarding the health of individuals claiming health and disability benefits, many of whom are likely to be at greater risk due to their pre-existing health conditions. .

If you already have an assessment appointment arranged with Capita PIP, you do not need to attend. We will contact you to discuss your appointment and explain the next steps to you.

If you have made a claim for PIP but do not have a date for an assessment appointment, you do not need to do anything. We will contact you shortly by telephone or letter to let you know what will happen next.

If you are already receiving PIP, you will continue to receive your current payments as normal. If you have made a new claim or wish to make a new claim we will continue to take claims for all benefits.

The current NHS guidelines on Coronavirus, including advice on those who should stay at home can be found here.

Personal Independence Payment Assessments

Personal Independence Payment (PIP) is a non means tested benefit for people aged between 16 and 64 who have a long term health condition or impairment.

It replaced Disability Living Allowance (DLA) for people aged between 16 and 64. DLA recipients can use the DWP PIP Checker to see if and when they will be affected.

Capita carries out PIP assessments on behalf of the Department for Work and Pensions (DWP) in Wales, the West Midlands and the East Midlands (Independent Assessment Services, delivered by Atos covers the other parts of Great Britain). Assessments are focused on how an individual's health conditions may impact on their daily life, rather than the health conditions themselves. You can read about the DWP's entitlement conditions and assessment criteria in detail on the DWP website.

An important part of the assessment process for most customers is a face-to-face consultation. This is carried out by a qualified Disability Assessor who assesses your ability to carry out everyday activities and your mobility, then writes a report for DWP setting out how your daily living and mobility are affected by your condition or disability. The remainder of assessments will be paper based, which means that a face-to-face consultation will not be required.

Our Disability Assessors are qualified Health Professionals who have been specially trained in carrying out PIP Assessments and have been approved by the DWP.