Personal Independence Payment Assessments

Personal Independence Payment (PIP) is a non means tested benefit for people aged between 16 and 64 who have a long term health condition or impairment.

It replaced Disability Living Allowance (DLA) for people aged between 16 and 64. DLA recipients can use the DWP PIP Checker to see if and when they will be affected.

Capita carries out PIP assessments on behalf of the Department for Work and Pensions (DWP) in Wales, the West Midlands and the East Midlands (Independent Assessment Services, delivered by Atos covers the other parts of Great Britain). Assessments are focused on how an individual's health conditions may impact on their daily life, rather than the health conditions themselves.

Watch this short video for more information about who can claim PIP, or visit

An important part of the assessment process for most customers is a telephone or face-to-face assessment. This is carried out by a qualified Disability Assessor who assesses your ability to carry out everyday activities and your mobility, then writes a report for DWP setting out how your daily living and mobility are affected by your condition or disability. The remainder of assessments will be paper based, which means that a telephone or face-to-face assessment will not be required.

Our Disability Assessors are qualified Health Professionals who have been specially trained in carrying out PIP Assessments and have been approved by the DWP.