Here you will find useful information to assist you in preparing for your assessment.


Department for Work and Pensions (DWP) videos

The DWP have produced a series of videos to help explain the key stages of the Personal Independence Payment (PIP) journey.

Face to Face Assessment Process

In line with the latest government guidance, the Department for Work and Pensions (DWP) has taken the decision to resume face-to-face assessments for health and disability-related benefits.

In order to protect against the spread of Coronavirus (COVID-19), we have introduced some new safety measures at our assessment centres and all our staff have been trained on COVID-19 safety.

July 2021 update: There have been announcements in England, Scotland and Wales about lifting or easing restrictions. The COVID-19 safety measures in our assessment centres, and the guidance for people attending an appointment, remain unchanged until further notice.

The guidance is set out below, and is included in your appointment letter.

Please watch this short video for more information.