What is PIP?

Personal Independence Payment (PIP) is a non means tested benefit for people with a long-term health condition or impairment, whether physical, sensory, mental, cognitive, intellectual, or any combination of these. It is a financial contribution to the extra costs that disabled people may face, to help them lead full, active and independent lives.

PIP has two components:

  • The Daily Living component – intended to act as a contribution to the extra costs disabled people face in their day-to-day lives that do not relate to mobility.
  • The Mobility component – intended to act as a contribution to the extra costs disabled people face in their day-to-day lives related to mobility.

The DWP has special arrangements for people who have a terminal illness and whose life expectancy is less than six months. These assessments are fast tracked and do not require a telephone or face-to-face assessment.

Applications for Personal Independence Payment (PIP) are initially made to the Department for Work and Pensions (DWP). Watch this short video for more information about how to claim PIP, or visit

The Assessment Process

DWP will let you know when they refer your claim to Capita. They will send us your completed ‘How Your Disability Affects You' form and any other supporting information you have sent to them.

A trained Disability Assessor will look at all the information you have provided to DWP as part of the application process. We may supplement this information by asking for further evidence from the contacts you have provided. Please be assured, we will treat all information in the strictest confidence and in line with data protection laws.

Sometimes we can complete a paper-based assessment using only written information, but in most cases we will contact you to arrange a telephone or face-to-face assessment. Should a telephone or face-to-face assessment be required, we will contact you to tell you the time, date and location of your appointment.

If you are coming to one of our assessment centres we will also send you information on how to claim any travel expenses.

Whether or not you have a telephone or face-to-face assessment, a qualified Disability Assessor will complete your report. This will be sent to a DWP decision maker who will then use all the information (which can include GP / medical professional supportive documents, detailed prescription lists, evidence of social support, claimants own estimation of their needs and the assessment report) to make a PIP eligibility decision on the entitlement, level and length of any award. Capita do not make any decisions on entitlement to PIP.

Disability Assessors

All of our Disability Assessors are experienced health professionals who are registered with a governing body such as the Health & Care Professions Council.

All Disability Assessors are fully trained to undertake functional assessments of the impacts of a health condition or disability on daily living or mobility.

Each of our Disability Assessors is approved to carry out PIP assessments by DWP’s Health Assessment Advisor.

All Disability Assessors have their work audited regularly according to criteria set by DWP.

We also carry out regular quality checks and personalised Continuous Professional Development for all staff.