The aim of a face-to-face consultation is for a Disability Assessor to gather sufficient factual information about the functional effects of your condition or disability in order to create a report for DfC case managers.
The Disability Assessor will ask you, or your appointed representative, questions to find out how your condition affects your daily living and getting around. They will take notes throughout the whole consultation.
The consultation will not be a full physical examination or an attempt to diagnose your medical symptoms. It will focus on how your life is affected by the challenges you face as a result of your health condition or disability. Each person is different and will be treated with dignity and respect.
Any physical examination that may be required will only involve you performing simple movements relevant to your condition and within your abilities. You will not be asked to do anything that will cause discomfort. This examination may also include a Mental Function Assessment tailored to your individual situation. The Disability Assessor may also be able to see some of the difficulties that you have with certain tasks during the time you spend together, which can add further value to the report.
You will only be assessed as being able to do something if you can do it safely, to an acceptable standard, repeatedly and in a reasonable time.
Preparing for your Consultation
Whether your consultation takes place at the consultation centre or in your own home, you are welcome to have another person with you; it could be a family member, friend, support worker or carer.
Your companion can provide support or help translate if English is not your first language, though they must be aged over 18 years in order to do this. Alternatively, we are able to provide a translation service or a British or Irish Sign Language interpreter if you let us know in advance. Please contact the Enquiry Centre on 0808 1788 116 should you wish to request this service.
If your appointment is at a consultation centre, make sure you know where it is taking place and allow yourself enough time to get there. You will receive instructions setting out the public transport you can use to get to the consultation centre.
If you cannot attend your appointment or for cultural or religious reasons you need a same-sex assessor please contact the Enquiry Centre on 0808 1788 116 as soon as possible.
Other details you may want to think about:
- If you need medication, make sure you carry it with you.
- It may be useful if you bring a list of your medication. For example, a prescription list from your GP
- If you have any further evidence bring this with you to your consultation
- If you have an assistance dog, water will be available.
- Accessible toilets will be available (but we cannot help you to use these)
- If you use any specialised communication equipment, please bring it with you.
- Premises are accessible, with a hearing loop available, but make sure you contact our Enquiry Centre on 0808 1788 116 about any special requirements.
If you have questions or a request relating to your consultation, you can contact our Enquiry Centre on 0808 1788 116. You may want to get in touch with us in advance if:
- Your disability or health condition means that you need specific adjustments to the way we carry out your consultation. This may include a request for a sign language interpreter.
- English is not your first language and you would like us to help - we can provide an interpreter.
Identity verification for a face-to-face consultation
Before your consultation commences, you will be asked to show one piece of primary evidence or three pieces of secondary evidence from the list below. If you do not have acceptable proof of identity we may be unable to continue your consultation.
- Current or recently out-of-date valid passport
- Official European Community ID Card
- Certificate of Registration – Workers Registration Scheme Certificate
- Full/provisional driving licence
- Electoral Identity Card
- Senior Citizen bus pass
- Student card
- Travel pass with photograph affixed
- Standard acknowledgement letter (SAL)/ ARC Card
- EL3 (similar to SAL from the home office)
- Adoption Certificate
- Form GV3 (issued to foreign nationals)
- UK Residence Permit
- NIHE rent book
- Rates Collection Agency documents
- Life assurance/insurance documents
- Paid fuel/telephone bill in customers name
- Marriage Certificate
- Original full or short birth certificate
- Divorce/annulment papers
- Certificate of employment in HM forces
- Certificate of employment under the crown
- Certificate of employment in the Merchant Navy
- P714 (tax certificate)
- Solicitors letter containing information which helps to establish identity
- Cheque book
- Cheque guarantee card
- Store/credit/Post Office Account card
- Trade Union membership card
- Apprentice Indentures
- Vehicle registration documents/motor insurance documents
- Wage slip, P45, or P60 from current or recent employer
- Medical Card
- Mortgage repayment documents
Should you wish, you may use your own equipment to record the face-to-face consultation. This must be undertaken in line with the following DfC rules:
- You need to notify us before your appointment that you will like to record your assessment by calling our Enquiry Centre on 0808 1788 116.
- You will need to provide your own audio-recording equipment. Your recording equipment must be able to produce two identical copies of the recording at the end of the assessment, either on audio cassette or CD. Mobile phones and laptops are not suitable mediums for recording assessments.
- You will need to give one copy of the recording to the assessor, at the end of the appointment.
- You will need to sign an agreement that sets out what you are and are not allowed to do with the recording.
- We will retain a copy of the recording for a maximum of 14 months, at which point it will be destroyed. We do not pass on the recordings to the DfC and they are not used in determining your entitlement or award.
- Should you attempt to record the assessment without having contact us first and agreeing to the above guidelines, then your assessment is likely to be stopped and we may return your case to the DfC.