Personal Independence Payment

Personal Independence Payment (PIP) is a non means tested benefit for people aged between 16 and 64 who have a long term health condition or impairment.

In Northern Ireland Capita provide the PIP assessment service for the Department for Communities (DfC). Assessments are focused on how an individual's health conditions or impairments may impact on their ability to carry out key everyday activities rather than the health conditions themselves.

An important part of the assessment process for most customers is a face-to-face consultation. This is carried out by a qualified Disability Assessor who assesses your ability to carry out everyday activities and your mobility, then writes a report for DfC setting out how your daily living and mobility are affected by your condition or disability. The remainder of assessments will be paper based, which means that a face-to-face consultation will not be required.

Our Disability Assessors are qualified health professionals who have been specially trained in carrying out PIP assessments and have been approved by DfC.

Capita to Trial Audio Recording on Behalf of DfC

In June 2018 the First Independent Review of how the Personal Independence Payment (PIP) assessment process is working in Northern Ireland was published. The report made a number of recommendations including the introduction of audio recording of assessments in both home and assessment centre locations.

Having reviewed the report’s recommendation in greater detail and having taken onboard the views of its stakeholders the Department for Communities (DfC) has decided to pilot the audio recording of PIP assessments. The pilot will commence from Monday 1st April 2019.

From this date any PIP claimant that has an assessment scheduled for the Belfast PIP Assessment Centre, Linenhall Street, may be contacted by Capita and given the opportunity to participate in the audio recording pilot. The pilot will operate on a voluntary basis.

For any claimant not involved in the audio recording pilot, but wishing to record their PIP assessment, arrangements can be made by following the guidance provided in the PIP Assessment Guide. Further information can be found by visiting our Assessment Process page.