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About us

We are Capita, an independent company working with the Department for Work and Pensions (DWP) to carry out Personal Independence Payment (PIP) assessments across England and Wales.

Our role is to understand how your long-term health condition or disability affects your daily life to help the DWP to assess your PIP claim fairly and accurately. The DWP will look at the assessment report, your 'How your disability affects you' form and any other evidence you have provided to make a decision on your PIP claim.

We always aim to carry out a professional assessment, making it clear what you can expect from us and what you need to do in return. We will do our best to make our service easy to use, we will listen to you and make sure you feel comfortable.

If you need an assessment, it will be with a qualified health professional who will treat you with respect and understand your needs.

There are lots of organisations that can help and support you with your PIP claim. Click here to find a free, independent advice organisation in your area.


We are here to support you through the PIP process. Please get in touch with us if you have any questions or concerns.

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We're here to support you.