Contact us

If you have not been able to find the answers to your questions in our FAQs, please contact us using one of the channels below.

Video Relay Service (BSL)

Find out more

Making a complaint

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You can contact us quickly and easily via our online enquiry form.

Remember, do not give us any personal information, such as your date of birth or National Insurance number. 

We may make contact with you by telephone to confirm your request.

    First Name
    Last name
    Mobile number
    Home telephone number
    Why are you contacting us today?

    Choose one option

    Tell us more

    Remember not to provide any information such as your NI number. You can provide us with a reference number or application number. 


    You can call us between 8am and 8pm, Monday to Friday. Someone else may call for you, but they will need to have your National Insurance number.

    • 0808 178 8114 (England and Wales)
    • 0808 178 8115 (Welsh line)


    Video relay service

    If you are a British Sign Language user, click here to contact us using our video relay service.


    If you have speech or hearing difficulties, you can contact us by textphone on 0289 032 9675. Please be aware our textphone service does not receive messages from mobile phones.


    Text relay service

    If you have speech or hearing difficulties, you can also use the text relay service on 18001 0808 178 8114 (use with NGT or Relay UK apps).


    You can email our team directly on:

    How to make a comment or complaint about our service

    We are responsible for the assessment process. This includes arranging and carrying out face-to-face, telephone and video assessments. Please tell us if you are unhappy with any part of our service so we can try to put it right. This helps us to understand what we are doing well and where we need to do things better.

    You contact us by any of the contact methods above or use the dedicated channels listed below:

    Send an email to or you can write to us at:

    PIP Complaints, PO Box 325, Darlington, DL1 9PH


    If you would rather contact us by post, please use this address:

    Capita PIP
    PO Box 307
    DL98 1AB