PIP General Info FAQs
You may have general questions about PIP. Here are a selection of some commonly asked questions and answers to help you. Simply click on a question to see the answer.
It is useful to include the below information:
- Repeat prescription lists
- Carer’s diary or letter
- Recent reports or treatment plans from:
- GPs or consultants
- District nurses
- Occupational therapists
- Social workers
- Learning disability support teams
- Family members who provide support or care
It is important that we fully understand how your health condition or disability affects you day-to-day. In order to do this, most people will need to have an assessment.
We are sometimes able to complete your assessment using the information in your ‘How your disability affects you’ form and any supporting information you sent to the DWP. If we are able to do this, we will not need to invite you for an assessment.
We have a specialist team who process terminal illness claims and you will not need to have an assessment. Your claim will also be handled quickly, usually within 2 days. If you have a DS1500, please submit this with your claim form.
We will never call you unexpectedly and ask for your bank details. If you are asked to provide your bank details over the phone and have any concerns, please abandon the call and contact us as soon as possible.
A case manager at the DWP will make a decision on your claim. This will be based on the assessment report, your 'How your disability affects you' form, and any supporting information you have provided.
We are responsible for arranging and carrying out face-to-face, telephone and video assessments. Please get in touch with us if you are unhappy with any part of our service. This helps us to understand what we are doing well and where we need to do things better.